FAQ

Cheri’s main welcome deal is “Cheri’s First Kiss.” Bonus: 100% match up to €300. Code: CHERIKISS100. Minimum deposit: €20. Wagering: 35x on bonus plus deposit. Eligible games: slots and scratch cards. Validity: 30 days from activation. To claim, opt in or enter the bonus code during deposit. Terms and conditions apply — read the full bonus rules before you play. This offer is non-sticky, so your real-money balance is always available for withdrawal if you meet real-money withdrawal requirements first.

Yes. Cheri sometimes credits new accounts with a no-deposit free-spin offer called “Cheri’s Sweet Treat.” 20 free spins, code CHERISWEET20. Wagering: 40x on winnings from free spins. Validity: 7 days from activation. Max cashout from no-deposit bonuses: €100. No-deposit spins have tighter limits and higher wagering. Use them for a short play session and check the eligible games list before you accept.

Cheri runs several recurring promotions: Weekend Reload — CHERIWEEKEND50: 50% up to €150, 30x wagering, available Saturday and Sunday, min deposit €30. Midweek Free Spins — CHERIMIDWEEK30: 30 free spins every Wednesday, 35x wagering, min deposit €25. Weekly Cashback — “Cheri’s Safety Net”: 10% cashback on net losses, 1x wagering, calculated Monday through Sunday and credited on Monday (automatic). Monthly Special — CHERIRNDV25: 25% up to €100 plus 10 free spins, 30x wagering on bonus, 35x on free-spin winnings, min deposit €40. All regular bonuses require opt-in or using the correct code unless noted as automatic. Check each promotion’s page for the current terms and any maximum payout rules.

Cheri applies wagering requirements to both matched funds and free-spin winnings. Wagering is expressed as a multiple of the bonus and deposit, or of free-spin winnings. No-deposit bonus cashouts are capped at €100 unless a promotion states otherwise. For all offers, read the terms and conditions — they spell out game weightings, excluded game types, and any country or payment restrictions.

Primary payment options include bank wire transfer, Maestro, MasterCard, Neteller, PaySafeCard, and Visa. Cheri’s site uses euros as its base currency. If you are using United States accounts or cards, expect currency conversion and possible fees from your bank or card issuer. Withdrawal processing times vary by method — check the cashier page for current timelines and verification steps.

Cheri features a large slots catalog plus table games and live dealer titles from major providers. Notable providers include NetEnt, Pragmatic Play, Evolution Gaming, Playn GO, Yggdrasil, Betsoft, Big Time Gaming, and many others. That means you’ll find popular slot mechanics, plus live blackjack and roulette options with professional dealers. Game RTP and volatility differ — look for higher RTP titles for better long-term payout potential, and lower volatility games if you prefer more frequent, smaller wins.

Support channels: FAQ, live chat, and email at support@chericasino.com. Use live chat for quick account or banking queries, and email for documents or complex problems. Keep your account details and any transaction IDs handy to speed up verification.

Cheri requires identity verification for withdrawals. Provide requested documents promptly to avoid delays. All bonuses are non-sticky and subject to the casino’s fair-play checks. If you need limits or self-exclusion tools, contact support; responsible gambling features and policies are detailed in the site’s terms.

Bonus not credited: Confirm you used the correct code and met the minimum deposit. Check promotion validity and opt-in status. Withdrawal pending: Verify your account, and ensure you’ve cleared any wagering tied to bonus funds. Processing times depend on your chosen method. Currency confusion: Account currency is euros; use your bank or card to view conversion details and fees before depositing.